Reference

What Our Privacy Policy Covers

Your account, your records. This policy sets out what we keep when you open a sportyz account, top up with bKash, Nagad or Rocket, and come back on the same phone. You get the plain version here first, then the clause-by-clause text.

What we collectCookie useYour requestsWallet dataRetention
sportyz What Our Privacy Policy Covers
ASK US DIRECTLY

Where to Send a Privacy Request

Questions about your data go to the same team that handles account issues, so you are not passed between departments. Reach us from the help tab inside your account, by email, or through the chat window you already use for wallet problems. Say what you need — a copy of your records, a correction, or a removal — and we will tell you what we need to verify it is you. Expect us to ask for the mobile number on the account before anything moves.

In-App Help Tab Open the help tab from your account screen and pick the data question that fits. Attach the mobile number on the account so we can match your record without asking you to repeat everything twice.
Email Request Path Write to our privacy contact with your request type in the subject line. Tell us which wallet you used, bKash, Nagad or Rocket, and the date of your last top-up.
Chat With the Team If you are already logged in, use the chat window on the account screen. Keep the OTP on your phone nearby, because we verify the session before we discuss any record attached to it.
DATA CONTROL

How We Hold and Protect Your Data

Account data is only worth keeping if it is handled carefully, so here is the honest shape of it. Sessions are tied to one-time codes rather than a password typed on a shared phone. Payment references sit with the account, not in a loose sheet elsewhere. Cookies do as much as they need to and no more. And when you want something corrected, the route ends with a person who can act on it, not a form that vanishes into a queue.

Sign-In and OTP

Every login ends with a one-time code sent to your registered number. We log the device and the time, so a session you do not recognise can be closed from your side and raised with us.

Cookies on This Site

Cookies keep you signed in and remember the wallet you picked last. Clear them in your browser settings whenever you want. The account still works, but you will sign in again and re-enter the code.

How Long Records Stay

Top-up and withdrawal records stay on file while your account is open, and for the period after closure that payment partners and local rules require. After that we delete or anonymise what remains.

Changing What We Hold

You can correct your email or contact details from account settings. For anything deeper, a copy of your records, a fix to a stored transaction, or removal, send the request through the paths above.

Privacy Policy Questions You Might Have

These are the questions that land with our account team most often, answered the way we would answer them in chat. Read the short replies here before you write to us; if your case is not covered, the support paths above reach a real person who can look at your record and respond properly. Your local law still decides what applies to you.

Your mobile number, a password and your date of birth, plus an email if you add one. Payment references from bKash, Nagad or Rocket are stored with the account, along with device and login times.

Yes. Send the request from the help tab or by email, and we confirm the account first. We then gather what we hold and send it to your registered number or email.

Only where it completes something you started or keeps the account running: payment processors for a transfer, game providers for the session you open, and staff answering your query. We do not sell it.

Ask us from the chat window or by email. We close the account once any open balance is settled, and confirm it in writing. Records tied to payment rules stay for the required period, then go.

Your local law sets what applies to you, and the service itself is only available in eligible regions. Where your country gives you stronger rights over your data, those rights come first.

You can browse with cookies blocked, but the login code will not hold and your wallet choice resets each visit. For an account session, keep first-party cookies on so the OTP step completes.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.