Reference

The rules that sit behind your account

This page is where we set out the legal side of holding an account with sportyz: the terms you accept, how we treat your personal data, and what your rights are.

Terms you accept on signupPrivacy and data handlingAccount and wallet rulesEligibility by region
Explore the Lobby Read FAQ
sportyz The rules that sit behind your account
HANDLING YOUR DATA

Data, cookies and how we keep records

Your data is kept for the purpose it was collected: running your account, verifying wallet transfers, and meeting the record-keeping duties that apply to us. We do not sell your details. Here is how the practical side works.

What we collect

Your name, registered mobile number, date of birth and wallet transaction references. That is what we need to open the account, verify a bKash, Nagad or Rocket transfer and keep your login secure.

Cookies on this site

Cookies keep you signed in on your phone and remember your language and region settings. Clearing them signs you out, so you log in again with your number and OTP.

Account security

Your password plus the one-time code sent to your mobile protect the account. Never share that code with anyone, including someone claiming to be from us — nobody here will ask for it.

Retention and changes

We hold account records after closure for as long as the applicable rules require, then remove them. You can ask to see or correct what we hold about you at any time.

POLICY CONTACT

Who to reach about terms and data

Legal questions deserve a real reply, not a chatbot loop. Every policy request you send us is logged against your account so the history stays with your case. Use live chat inside your logged-in account for anything about your own terms status, and email for formal data requests you want on record.

Team online

Live chat

Open your account and start a chat for anything about your terms, eligibility or wallet status. The agent can see your account history straight away, so you do not repeat yourself.

Policy email

Send formal data requests, correction requests or complaints to our policy inbox. Include your registered number so we can match the request to your account file.

Wallet dispute path

If a bKash, Nagad or Rocket transfer shows as sent but is not on your wallet, send the transaction ID through chat and we will trace it with the provider.

What you ask about the legal side

Short answers to the questions that come up most often about terms, privacy and account rules. If your situation is not covered here, our chat team can look at your account directly.

Yes. Ticking the box at signup records your acceptance of the terms and the privacy policy, and that record is kept against your account. Read both before you deposit.

You can. Send a request from your registered email or through live chat and we will confirm what we hold, how it was collected and why we keep it.

Tell us before you deposit again. Availability depends on your local law and eligible regions, and an account opened for Bangladesh may not stay usable elsewhere.

Verification confirms the wallet name matches your account name. Send to a bKash, Nagad or Rocket number registered in someone else's name and the transfer is held until we resolve it.

Only what the transfer needs. bKash, Nagad and Rocket process the payment on their own systems under their own policies, which sit alongside ours rather than inside them.

Ask through live chat or our policy email. We close the account, settle any pending balance, and keep only the records we are required to hold before removing the rest.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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